PortraTale | Help Center & FAQ
Everything you need to know about creating your magical storybook.
✨ The Magic (Quality & Preview)
Q: How fast can I see my child’s preview?
A: Magic happens fast. You’ll see a “Magic Preview” of 4 sample pages in about 20 seconds after uploading your photo.
Q: Will the printed book look better than the preview?
A: Yes. The instant preview is designed for speed. After you place an order, we run a High-Definition Refinement process to improve clarity, lighting, and detail. The final printed book typically looks more polished and vibrant than the quick preview.
Q: Which pages feature my child’s portrait?
A: Your child’s personalized portrait appears on the front cover and all 18 interior story pages.
Q: Can I generate previews more than once?
A: Yes. Your preview is free, and you can generate previews multiple times—try a different photo anytime.
🎨 Personalizing Your Book
Q: Can I feature multiple children in one book?
A: Each book is centered around one child’s photo to keep the story truly personal. If you have more than one little hero, we recommend ordering separate books so each child can enjoy their own unique adventure.
Q: Can I get a digital version of my book?
A: Yes. Once your physical book arrives, email service@portratale.com to request your digital keepsake.
💰 Pricing & Bundles
Q: How much does a personalized storybook cost?
A: A single personalized storybook is $39.95.
Q: How much can I save with the 4-book Gift Bundle?
A: Our 4-book Gift Bundle is $69.95. You save $89.85 compared to buying four books individually.
🚚 Shipping & Delivery
Q: How much is shipping?
A: Shipping for 1 storybook is $6.95. Shipping is free on 2+ storybooks or any gift bundle.
Q: How long does delivery take?
A: We custom-print every book within 2 business days. Shipping typically takes 6–10 business days. You’ll receive a tracking number via email as soon as it’s on its way.
🛡️ Peace of Mind (Orders & Returns)
Q: Do I have to pay before I see the preview?
A: No. Your preview is free—review it first, then place your order only when you love what you see.
Q: What if my package arrives damaged or there’s a print issue?
A: No worries. If your book arrives damaged or there’s a printing defect, we’ll remake and reship at no cost. Just email us within 7 days of delivery with your order number and a quick photo of the issue.
Q: How can I get help with my order?
A: Email service@portratale.com and we’ll take care of you within 24 hours.
✉️ Still Have Questions?
Q: How can I reach you?
A: Email service@portratale.com. We typically reply within 24 hours.