Quality Guarantee Policy

 At PortraTale, every book is made to order and personalized for your child. Your preview is free—please review it first and place your order only when you love what you see.

 

Print Issues or Damage During Shipping

Personalized books are final sale because each book is made just for one child. However, if your book arrives damaged or there’s a printing defect, such as missing pages, severe misprints, or production flaws, we’ll remake and reship your book at no cost.

To help us resolve it quickly, please contact us within 7 days of delivery and include:

• your order number
• a clear photo of the issue
• a photo of the packaging, if the package arrived damaged

If we’ve already deleted your original uploaded photo, we may ask you to upload the child’s photo again before we remake your book.

 

How to Request Help

Email us at service@PortraTale.com. Our team will review your request and guide you through the next steps.

 

Important Notes

• Because each book is custom-made for one child, we can only offer support for issues related to production quality or shipping damage.
• Shipping fees (if any) are not refundable unless the issue is caused by a printing defect or damage in transit.
• We may ask for additional photos or information to confirm the issue and speed up the remake process.

We truly hope your family loves your storybook. If something isn’t right, we’ll do our best to make it right.

 

Last updated: 27 May 2026